Refund policy

Refund & Return Policy

Last Updated: June 2026

At Desired Luxury, we specialize in sourcing luxury pre-loved products on behalf of our valued customers. Because each item is specifically procured based on your request, our refund and return policy differs from standard retail practices. Please review the details below carefully before placing an order.

1. Eligibility for Refunds

As we source products specifically for each customer, refunds are only available under the following circumstances:

A. Product Does Not Match Description

If the item you receive significantly differs from the description, images, or specifications agreed upon at the time of order, you are eligible for a full refund. You must report this within 24 hours of delivery with clear photographic evidence.

B. Delivery Beyond Agreed Timeframe

If your order is delivered outside the delivery window communicated to you at the time of purchase, you may request a refund. The delivery window is confirmed via WhatsApp or email upon order confirmation.

2. Change of Mind or Reseller Returns

We understand that circumstances change. If you no longer need the product (even if it matches the description perfectly) or if you are a reseller whose end customer is no longer interested, we offer a resale assistance program:

  • Contact us via WhatsApp at +923212167898 with your order details and the product description.
  • We will list the item on our platform and attempt to sell it to another customer using the details and description you provide.
  • Once the product is successfully sold and the new customer is satisfied, we will process your refund.

Important Conditions for Resale Refunds:

  • Refundable Amount: Only the base product price (the item cost agreed upon during ordering) is eligible for refund.
  • Excluded Costs: Initial shipping charges and any return shipping costs are not refundable.
  • Timing: Refunds are only issued after the resale is completed and the new customer confirms satisfaction.

3. How to Request a Refund

  1. Contact us immediately via WhatsApp: +923212167898 or email at desiredluxury.pk@gmail.com
  2. Provide your order details and a explanation of the issue.
  3. Attach clear photographs if the refund is due to a discrepancy in description.
  4. We will review your request within hours and respond with the next steps.

4. Non-Refundable Items

Refunds will not be issued for:

  • Products that match the agreed description and were delivered within the stated timeframe.
  • Items damaged due to customer mishandling after delivery.
  • Items returned without prior authorization.
  • Shipping costs (both initial and return) under any circumstance.

5. Processing Time

Once a refund is approved:

  • Standard refunds (description mismatch / late delivery): Processed within 5-7 business days to your original payment method.
  • Resale-assisted refunds: Processed within 2-3 business days after the new customer confirms satisfaction.

Desired Luxury reserves the right to update this policy at any time. All customers will be notified of significant changes via email or WhatsApp.

Questions? Reach us anytime at desiredluxury.pk@gmail.com or WhatsApp +923212167898.